Shipping Policy

At Ocean Joy, we make every effort to ensure order is processed and delivered in a timely manner. However, by placing an order with us, you acknowledge and agree the following terms:

 

Estimated delivery times provided are for guidance only and are not guaranteed. Delays may occur due to external factors beyond our control, including but not limited to courier issues, customs delays, and unforeseen events.

 

Once an order has been dispatched, Ocean Joy is not liable for any delays, losses, or damages incurred during transit. Responsibility for the shipment transfers to the service upon dispatch.

 

International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

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While we do our best to assist with lost or delayed packages, Ocean Joy cannot be held accountable for delivery issues caused inaccurate address information or actions taken by third-party couriers.

 

By using our website and placing an order, you agree to these shipping terms and understand we may update this disclaimer at any time without prior notice.